For Consumers
I got a letter from Uuva, what should I do?
Do not worry, things will sort out! There are times when paying the bills becomes a challenge. If you receive a payment reminder or a debt collection letter from us and you pay the invoice by the due date, the matter will be closed as far as we are concerned. It is good to remember that an unpaid debt can lead to negative credit information.
If it is difficult for you to pay the invoice by the due date, contact our customer service as early as possible in order to agree upon a payment schedule to pay the debt in smaller instalments. We will prepare a payment schedule with you based on your situation.
If you need a copy of the invoice or you have questions regarding it, we would be happy to help you. Our services are available 9:00–16:00 on weekdays.
You can contact us:
✉️ asiakaspalvelu@uuva.fi
📞 (09) 4134 5151
Inspect your personal data
Do you want to check what information Uuva has about you? We take data security very seriously and everyone also has the right to check their own personal data. You can fill out and send us the information security audit form, and we will send you the information you requested.
Inspect your personal data
Frequently asked questions
I have accidentally paid the invoice twice. How can I get a refund?
If you have paid the invoice to the original issuer of the invoice, we need a receipt of the payment. Send it to our customer service: asiakaspalvelu@uuva.fi.
If you have paid the invoice late or the debt collection measures have been initiated before you made the payment, debt collection expenses will be charged from you.
How can I pay an invoice?
I have sent you an email. When can I expect a reply?
We usually reply within 1-2 weeks.
I have paid the invoice, but have still received a debt collection letter. What should I do?
If you have paid the invoice before the due date but have still received a debt collection letter, send us the following payment details by email:
- When did you pay the invoice?
- To whom did you pay the invoice?
Payment details can be sent to us by email: asiakaspalvelu@uuva.fi
If you have paid the invoice late or the debt collection measures have been initiated before you made the payment, debt collection expenses will be charged from you.
The invoice I received is erroneous. What should I do?
You can submit a written complaint here. Please fill in all the fields carefully to speed up the processing of the matter.
Please notify us, if a complaint has been submitted to the original creditor regarding the grounds of the debt collection.
I do not have sufficient funds to pay the invoice at the moment. Can I make a payment schedule?
Yes, a few exceptions excluded.
Contact our customer service by emailing asiakaspalvelu@uuva.fi and we will do our utmost to help you.
How much does making a payment schedule cost?
The making of a payment schedule is priced case-specifically.
Contact our customer service by emailing asiakaspalvelu@uuva.fi and we will do our utmost to help you.
I have paid the invoice to the original issuer of the invoice
If you have paid the invoice to the original issuer of the invoice, we need a receipt of the payment. Please send the receipt to our customer service: asiakaspalvelu@uuva.fi.
If you have paid the invoice late or the debt collection measures have been initiated before you made the payment, debt collection expenses will be charged from you.
Debt collection
Why did I get a debt collection letter from Uuva Oy?
Our letters always specify the original creditor and the grounds of the debt collection letter, i.e. what is being collected. The client (the original creditor) can be found in the top right corner and the grounds of the debt collection is specified in the comment field of the invoice.
If the debt collection concerns a private parking ticket, the grounds for the ticket are also specified in the letter. Questions and complaints concerning the private parking ticket must be submitted to the original creditor, i.e. the company implementing the parking control.
Please notify us, if a complaint has been submitted to the original creditor regarding the grounds of the debt collection.
Do I need to pay the debt collection agency?
The eligibility of debt collection fees depends on when the invoice was paid, when the debt collection measures where initiated, and if any debt collection expenses have incurred.
If you do not pay the invoice or agree upon a payment schedule with our customer service, the debt collection measures will be continued. When the debt collection measures are continued, you will receive more debt collection letters from us.
It is important to remember that the debt collection expenses will continue to accumulate as the time passes. Extended debt collection measures can lead to a payment default entry in your credit data file.
What kind of expenses will I be subject to concerning the debt collection measures?
The expenses vary. As the rule of thumb, the quicker you pay the invoice, the smaller the expenses.
I received a letter from the district court, what should I do?
If you receive a letter from the district court, we recommend that you contact us promptly by emailing asiakaspalvelu@uuva.fi.
Once you make the payment, the writ of summons will be cancelled and you will avoid a payment default entry in your credit data file.
We recommend that you also contact us in unclear situations.
What is penalty interest?
Penalty interest is an interest that the debtor must pay when the payment is not made by the time limit specified in the contract. The reference rate and penalty interests calculated in accordance with the Interest Act can be found on the website of the Bank of Finland as a percentage table.
I received a debt collection letter. Does this mean that my credit data file now contains a payment default entry?
A debt collection letter does not give grounds to a payment default entry. By paying the invoice by the due date, you can settle the matter without any additional consequences.
I have not received the product that the debt collection letter concerns.
If you have not received the product that the debt collection letter concerns, it is advisable to contact the original creditor (the supplier of the goods) without delay.